We should start by saying that your satisfaction is what's really important to us. We work diligently with our customers to assure the highest quality of service and the utmost in customer satisfaction. Our goal is to process any returns as seamlessly as possible, making for an easy overall shopping experience.
All non-personalized items may be returned in their original, unused condition within 30 days for a full refund of the purchase price minus shipping. Personalized items are not returnable.
If the item arrives damaged or is not the item you ordered, we will offer a free replacement or refund your order price, including shipping. Credit will be issued in the same form as payment received.
Call 317-418-9154 or email us at sales@KeyYourSpirit.com to receive authorization prior to returning, so your return order can be processed quickly.